Pillow Care Guide
Cloud Nest Pillow Care Guide
Down-Alternative | Superior Microfibre Fill
Your Cloud Nest Pillow is filled with ultra-soft, high-grade microfibre for a gentle, cloud-like loft that mimics the feel of down—without the allergens. Designed for airy support and exquisite comfort, this pillow isn’t machine washable but will remain fresh and inviting with the proper care.
Daily Care
Fluff regularly: Gently plump and shake the pillow each morning to restore its airy volume and distribute the fill evenly.
Air out weekly: Allow your pillow to breathe by airing it out in a shaded, well-ventilated space—this helps release moisture and maintain freshness.
Protection & Hygiene
If possible, use a pillow protectorbeneath your pillowcase to guard against moisture, oils, and dust.
Launder your pillowcase and protector weekly to keep the sleeping surface clean and fresh.
Spot Cleaning Only
For small stains or spills, spot clean with a mild detergent and a damp cloth.
Dab gently—do not soak or scrub. Allow to air dry completely, laid flat in a shaded area.
Storing Your Pillows
Store your Cloud Nest pillows in their original bags or any other a breathable cotton bag, to avoid moisture buildup.
Store in a cool, dry place, away from sunlight and humidity
Avoid airtight containers and lay it flat or upright to retain its shape.
Extra Care Tips
Fluff each day to maintain its elegant shape and enhance the light, cushiony support.
Velora Soft Pillow Care Guide
Ultra-Silken Fibre Fill | Elevated Comfort | Silky Soft Support
The Velora Soft Pillow is filled with a luxurious synthetic blend crafted to emulate the feel of natural down with a velvety softness all its own.
The pillow is not washable but can be cared for with gentle daily habits.
Daily Care
Fluff each day to maintain its elegant shape and enhance the light, cushiony support.
Rotate regularly to avoid uneven wear and compression, especially if used as a primary sleep pillow.
Protection & Freshness
We recommend using a pillow protector if possible. Change pillowcases at least once a week and wash protectors every two weeks.
Cleaning Instructions
Do not machine wash or submerge in water.
To freshen, air out in a shaded space regularly.
For stains, spot clean gently with a damp cloth and mild detergent. Pat dry and allow to air dry fully.
Storing Your Pillow
Store your Velora Soft pillows in their original bags or any other a breathable cotton bag, to avoid moisture buildup.
Store in a cool, dry place, away from sunlight and humidity
Avoid airtight containers and lay it flat or upright to retain its shape.
Shipping Policy
We are committed to getting our customer orders out of the warehouse as quickly and efficiently as possible. Please review our shipping policy below:
Order Processing
If a product is ordered before 11am, we aim to dispatch by the following working day, this excludes Saturday, Sunday and UK bank holidays.
Orders placed on weekends or during bank holidays will be processed on the next business day.
Shipping Method & Delivery Times
We use a reliable logistics partner for our deliveries. Our products are precious to you and us, so we ensure the service is consistent irrespective of your delivery location.
Our delivery costs are below:
Standard shipping which takes between 3 - 5 business days is £3.99
Express shipping which takes 2-3 business days is £5.99
Order Tracking
Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this to monitor your shipment’s progress at any time.
Address Accuracy
Please ensure all shipping information is correct at the time of checkout. We are not responsible for orders delayed or returned due to incorrect or incomplete addresses.
Questions?
If you have any questions about your shipment, feel free to contact our customer service team at ukstoreadmin@elysianluxury-living.com